Privacy Policy
Last updated: [Date]
1. Introduction
Welcome to Speckle Health. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services.
2. Information We Collect
2.1. Account Information: When you create an account with Speckle Health, we collect personal details including your name, email address, date of birth, and information regarding whether you have received a formal diagnosis relevant to your care. To enhance security and confidentiality, we do not require or store passwords. Instead, access is granted via secure “magic links” sent directly to your verified email address.
2.2. Sensitive Health Information: As part of delivering virtual care, we collect sensitive health-related data. This includes formal diagnoses, therapy notes documented by clinicians, and behavioural data you provide through structured forms or logging features. This information is vital to personalize and support your therapeutic care.
2.3. User-Submitted Content: You may provide additional content such as therapy progress notes, self-assessments, or behavioural observations through the platform. This content helps facilitate communication between you and your therapist and is securely stored for ongoing care.
2.4. Technical and Usage Data: We collect technical information necessary for the secure and efficient operation of our platform, including device type, browser information, and interaction logs. We do not use cookies or any third-party tracking technologies.
3. How We Use Your Data
3.1. We use your personal and sensitive data exclusively to provide, maintain, and personalize virtual care services. This includes enabling therapeutic interactions, monitoring your progress, and ensuring the security and stability of the platform.
3.2. Your data is not used for marketing, research, or product development purposes. Our commitment is to maintain strict confidentiality and use your information solely to support your care.
4. Legal Basis for Processingty
4.1. Under the General Data Protection Regulation (GDPR), we process your data based on your explicit consent, which you provide when registering for our services and agreeing to this Privacy Policy.
4.2. You may withdraw your consent at any time. Withdrawal will not affect the legality of any processing carried out before the withdrawal.
5. Data Storage and Security
5.1. Your data is stored in GDPR-compliant cloud infrastructure located within the UK and European Union. We employ strong encryption protocols both when your data is transmitted and while at rest.
5.2. Access to your data is tightly controlled and granted only to authorized personnel who require it to deliver support or maintain system functionality.
5.3. Sensitive behavioural and therapy-related data is encrypted end-to-end and is accessible exclusively to you and your assigned therapist.
6. Data Sharing
6.1. Speckle Health does not share, sell, or disclose your personal or sensitive data to any third parties.
6.2. Within the platform, therapy notes and behavioural data are shared strictly between you and your therapist under confidential and secure conditions.
7. Data Retention
7.1. We retain your data for three months after account deletion or extended inactivity to allow for potential reactivation.
7.2. After this retention period, all personal and sensitive data is permanently and irreversibly deleted from our systems.
8. Your Rights
8.1. You have the right to access your personal data, request corrections to inaccuracies, or ask for deletion of your data.
8.2. These requests can be submitted via a form available in your account settings. We will process all requests promptly in line with GDPR requirements.
9. Cookies and Tracking
9.1. We do not use cookies or third-party tracking technologies. We respect your privacy and do not monitor your browsing activity.
10. Children’s Safeguarding
10.1. Speckle Health is designed solely for adults aged 18 and over. We do not knowingly collect or process data from minors.
10.2. If we become aware that data has been collected from a minor, we will take immediate steps to delete it and prevent further access.
11. Changes to This Policy
11.1. We may update this Policy to reflect changes in our services or legal obligations. Significant changes will be communicated to you by email and in-app notifications.
11.2. Continued use of the platform after notification constitutes acceptance of the updated policy.
12. Contact Information
12.1. If you have questions or concerns about this Privacy Policy or how your data is handled, please contact our support team at support@specklehealth.com.